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(Open all year around) - Business Hours 09:00~18:00 (Korean Standard Time)
- Phone +82-2-2639-6000
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FAQ TOP10
Find answers to your questions through FAQ
- Can I change the received items with another color or size of the same items?
-
A
Color or size exchange of the products delivered is not possible.
- Some of my orders are not discounted. Why?
-
A
Some brands are not subject to discounts due to the brand policies.
* Discounted brands may be changed at any time without notice due to the brand policy
- Can I get my orders without the voucher?
-
A
If you present your passport, ticket or vessel ticket at the pickup center,you can receive the goods you purchased after completing the necessary documents
- Can I earn mileage even if I buy products at the offline Shilla Duty Free Shop?
-
A
If you purchased from an offline store, your mileage will not be credited.
The deposit is operated by Shilla Duty-Free Online Shop only.
- Can I get my orders when I leave at dawn?
-
A
The Shilla Duty Free Shop is operated according to your departure time
If you missed the departure information, you will not be able to collect the goods, so please check the exact departure information..
- Can I use one of my family's membership card?
-
A
Membership cards are only available to person who owns the membership.
However, we issue a Gold level card to only a member of the immediate family of Gold / Black / Black .P level.
For more information, see MY Shilla > Duty Free Guide > Membership Guide .
- How can I join the Shilla membership?
-
A
It is possible to join the Shilla membership on/offline.
1. Offline subscription we instantly issue the membership if you bring your passport and visit the offline information desk for the membership.
(Only for Korean)[Information desk location]
・ Seoul branch: B1
・ Jeju branch: 4 floors above ground
・ Incheon Airport Branch: 42Gate on the west side / 26Gate on the east side2.Online subscription: Membership number is given at the time of subscription and can be applied immediately
If you wish to issue a membership card, please visit the Offline Information Desk.* Existing Shilla membership members are automatically integrated when you register for online membership, so you can enjoy various benefits.
(When registering online, you must enter the same personal information as the offline one.) - How is the purchase performance reflected in the membership level?
-
AThe date reflecting the result of purchase is different between on/offline branches.Online : After the receipt of the goods,it will be reflected sequentially 'the first day of next month' at 9:00 am.Offline(A physical store) : After the receipt of the goods,it will be reflected sequentially 'the next day' at 9:00 am.For more information, please check at MY Shilla > My shopping rewards > Membership level.
- I am one of the Shilla membership members. Do I get another membership card if I joined the membership through online?
A Existing Shilla membership members are automatically integrated when you register for online membership, so you can enjoy various benefits.
(When registering online, you must enter the same personal information as the offline one.)*If the integration does not work, please contact Customer Service (+82-2-2639-6000).
- I'd like to know about the Shilla membership card's discount rate.
ADiscount rates vary depending on membership level.
(You can check your membership level at MY Shilla)For more information on discount rates, see Membership Guide > the Shilla membership guide .
1:1 Inquiry
- Have you not found any answer to your inquiry?
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Note when purchasing duty free items
